Discussion topic: Mobile account

This message was authored by: Beth1980hi · ‎31 Oct 2024

I have been unable to access my mobile account. I don't have an account and don't seem to be able to set one up

This message was authored by: caesarome · ‎31 Oct 2024

@Beth1980hi

Are you saying that you are a Sky Mobile customer who hasn't yet setup their online account, if so have did you order your phone or sim, over the phone or online ?

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This message was authored by: Beth1980hi · ‎31 Oct 2024

I rested the phone over 2 years ago and using it fine. Never set up the account however I now need to and can't as the email address has been used to access my tv etc and the 2 don't seem to

be linked

This message was authored by: caesarome · ‎31 Oct 2024

Your mobile account can be linked to your main Sky ID so have you tried this:

https://www.sky.com/help/articles/link-a-sky-id-to-your-sky-mobile-account

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can

Discussion topic: Mobile account

Mobile account

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