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Discussion topic: Mobile account suspended message despite no arrears or due debt on the account

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This message was authored by: Eyemron

Message posted on ‎10 Jul 2025 05:54 PM

Mobile account suspended message despite no arrears or due debt on the account

i need help to remove this as i believe it is blocking me from activating my e-sim as there is no QR code to view. I have never missed any payments and there is nothing due or owed so why is this message here? Please remove and also advise is it possible that a QR code has not been issued due to this error on my account?

 

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This message was authored by: Anonymous

Message posted on ‎10 Jul 2025 06:16 PM

Re: Mobile account suspended message despite no arrears or due debt on the account

@Eyemron I'm afraid we are fellow customers on here. You will need to ring Sky to find out what the issue is. Sorry. 

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This message was authored by: caesarome

Message posted on ‎10 Jul 2025 07:20 PM

Re: Mobile account suspended message despite no arrears or due debt on the account

Posted by a Superuser, not a Sky employee. Find out more

@Eyemron 

Are you seeing a message saying that your account is suspended or restricted ?

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Message posted on ‎23 Jul 2025 07:27 PM

Re: Mobile account suspended message despite no arrears or due debt on the account

Don't know why 

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This message was authored by: caesarome

Message posted on ‎23 Jul 2025 07:35 PM - last edited: ‎23 Jul 2025 07:36 PM

Re: Mobile account suspended message despite no arrears or due debt on the account

Posted by a Superuser, not a Sky employee. Find out more

@Dave3161 

Feel free to provide more information.

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