Mobile Swap double charge.

[Bif1]

Not really a question ,just a heads up to anyone wanting to use the swap facility. Sky told me that if I swapped my phone, which was two years into a contract,  I could cash in and receive a new phone and continue to pay the same monthly price. I decided this was a good deal and I agreed the swap. Once the transaction was completed I was charged for both devices in a one month billing cycle. Guys be careful when you swap. Check when it is a good time in the month to swap to avoid doubling costs. 

[caesarome]

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@Bif1 wrote:

Check when it is a good time in the month to swap to avoid doubling costs. 

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While this is correct something else to factor in is when a phone is returned it is then inspected for damages and this can take 2-3 weeks during which you will still be billed for it.

[Bif1]

Hi

Thank you for your time and consideration. Makes total sense. However Sky should have made this clear before I agreed the swap. 

[PandJ2020]

...but you will not be out of pocket as the extra payment reduces your overall credit balance.

[Tony+miffed]

Same happened to me - tried to sort - employee hangs up - FORCED to take other actions as SKY refuse to sort

I did not notice doubl ebilling - for nearly two years - old phone never used

ZERO interest from Sky and impossible to talk to someone - they take an easy fix and make it a big problem

[caesarome]

@Tony+miffed 

Billing  for the returned phone should only happen if you owe an amount against it and if this is the case whatever is owed should be added to a future bill and only that bill so is this what happened ?