Mobile Phone Condition Checker

[Craig+Buckwald]

I have tried to access the sky condition checker to send back an Iphone on a swap and it will not open the camera to allow me to take photos of the device im returning. Any help would be appreciated

[63johnw]

Hi @Craig+Buckwald 

To try and get you some help I have escalated your post to the Sky Community Messaging Team.

Look out for a post on this thread from one of the team inviting you to a private chat and then you should see a coloured speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

[LJB-C]

Good morning 👋Thanks for escalating this @63johnw. We’ve sent @Craig+Buckwald an invite to chat.

Please be aware conversations automatically close if there is no response within 48 hours.

[Oksarpong]

Hi,

I can't seem to

login at all with the SW code and my postcode, is there something wrong with your checker?

thanks

[ExasperatedUser]

Exactly the same issue - keeps saying the postcode or SW codes are incorrect even though they're not. I've given up trying to use the condition checker and instead taken photos of the phone next to the tracking label, as a record of  the condition of the phone before sending.