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Discussion topic: Mobile Device query

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This message was authored by Waynechaz This message was authored by: Waynechaz

Mobile Device query

I've opened the phone and charged it up but not used it I've had it 15days and it been in the box 14days. If I emailed sky would they email back with the returns label I can print off.

 

Moderator note: Amended subject to better reflect query.

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Thank you

Posted by a Superuser, not a Sky employee. Find out more

@Waynechaz 
As long as you’re still within the cooling off period (which is 31 days), you’ll need to contact Sky who will lead you through the returns process. Dial 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund
Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by caesarome This message was authored by: caesarome

Re: Mobile Device query

Posted by a Superuser, not a Sky employee. Find out more

@Waynechaz wrote:

 If I emailed sky would they email back with the returns label I can print off.

 


@Waynechaz 

You can't email as they don't use it a way we can contact them as you will need to call to start the return process.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home

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