Mobile Bill

[Malc25]

Got a letter from sky saying my sims are going to up ,rang sky up and an agent said instead of my 2 gb data what was £4.20 he said he can do £5 .00 per month I have two sims with 10 gb that would have been £10.00 per month,I said ok then I was put onto another advisor and she said there is no need for 10 gb,I will do two sims with 1 gb each sim for £4.00 each I said ok but on my shy app it's showing £9.80 each sim next predicted bill is 19.69 been onto sky but the advisor said they have sorted it but still the same on my app I have been onto them for about a month 

[caesarome]

@Malc25 

All you can do is to register a complaint giving the dates and times of these calls you had with Sky:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

[Malc25]

They have told me all calls are documented 

[caesarome]

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@Malc25 wrote:

They have told me all calls are documented 

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Which is why I said to include the dates and times so someone can listen to what was said to you.

[Malc25]

How do I register a complaint 

[caesarome]

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@caesarome wrote:

https://www.sky.com/help/complaints

This gives Sky 8 weeks to resolve this issue and if they do not you can ask for a deadlock letter to take it further.

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[Malc25]

Thanks I have just lodged a complaint 🤞

[Malc25]

Still no joy with the advisors but my online app is saying future bill for my two sims what was £4.20 each per month now £27.00,can not understand the advisors,one has said I will get a credit they ring me but still waiting for a call they don't understand what you tell them