The buds might come automatically but can take over 30 days so you are past the cooling off period. As for the Watch did you put your claim in as per this:
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Posted by a Superuser, not a Sky employee. Find out more
Hi @WheelyOwl it will have been on the page where you ordered the phone, it isn't sent out to customers, it's up to the customer to read the instructions on the sales page and submit the claim.
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