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Message posted on ‎24 Nov 2025 09:47 PM

Massive data loss

I have tried to reach out to sky regarding my new SIM for my mobile. This went lice today at 12.05 on a 40gb plan but this evening even though I'm on WiFi, I have used 20gb!! This is impossible as I only ever used between 4/6gb each month on my old provider! Any ideas Please 🥺
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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎24 Nov 2025 09:50 PM

Re: Massive data loss

Posted by a Superuser, not a Sky employee. Find out more

When you activate a new SIM you are allocated a prorata amount of data until the billing date.

I am just another Sky customer and my views are my own even if you don't like the answers

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Avatar for PandJ2020
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This message was authored by: PandJ2020 Answer

Message posted on ‎24 Nov 2025 09:50 PM

Re: Massive data loss

Posted by a Superuser, not a Sky employee. Find out more

When you activate a new SIM you are allocated a prorata amount of data until the billing date.

I am just another Sky customer and my views are my own even if you don't like the answers
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Message posted on ‎24 Nov 2025 09:59 PM

Re: Massive data loss

Thank you that actually makes sense! I appreciate your reply! I'll keep an eye on it! Thank you 😊 😊 😊 

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Message posted on ‎24 Nov 2025 10:02 PM

Re: Massive data loss

Posted by a Superuser, not a Sky employee. Find out more

@TheLady 

When your data resets which will be on your billing date then going forward you will have the full allowance each month.

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