3

This discussion topic has been answered Discussion topic: Massive data loss

Reply
Answered - Go to Answer
Avatar for TheLady
Level 1 icon
What's this?
This message was authored by: TheLady

Message posted on ‎24 Nov 2025 09:47 PM

Massive data loss

I have tried to reach out to sky regarding my new SIM for my mobile. This went lice today at 12.05 on a 40gb plan but this evening even though I'm on WiFi, I have used 20gb!! This is impossible as I only ever used between 4/6gb each month on my old provider! Any ideas Please 🥺
Report post
Post 1 of 4
157 Views
0 Likes
Reply
View answer in the context of this discussion

Best Answers
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020 Answer

Message posted on ‎24 Nov 2025 09:50 PM

Re: Massive data loss

Posted by a Superuser, not a Sky employee. Find out more

When you activate a new SIM you are allocated a prorata amount of data until the billing date.

I am just another Sky customer and my views are my own even if you don't like the answers

View this Answer within the discussion

Report post
Post 2 of 4
153 Views
Reply

Did this answer not help you?
Reply

All Replies

Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020 Answer

Message posted on ‎24 Nov 2025 09:50 PM

Re: Massive data loss

Posted by a Superuser, not a Sky employee. Find out more

When you activate a new SIM you are allocated a prorata amount of data until the billing date.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 2 of 4
154 Views
Reply

Did this answer not help you?
Avatar for TheLady
Level 1 icon
What's this?
Topic Author
This message was authored by: TheLady

Message posted on ‎24 Nov 2025 09:59 PM

Re: Massive data loss

Thank you that actually makes sense! I appreciate your reply! I'll keep an eye on it! Thank you 😊 😊 😊 

Report post
Post 3 of 4
143 Views
0 Likes
Reply
Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎24 Nov 2025 10:02 PM

Re: Massive data loss

Posted by a Superuser, not a Sky employee. Find out more

@TheLady 

When your data resets which will be on your billing date then going forward you will have the full allowance each month.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 4 of 4
139 Views
Reply
Reply
Answered - Go to Answer