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Message posted on ‎06 Jun 2025 06:55 PM

Lost service while abroad long term.

I have 2 sky mobile sims which have both lost service (showing SOS) after being in Canada for 9 months although i still pay for my plans.

is this a terms n conditions thing? I kept them as i'll be home after a year.

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This message was authored by: caesarome Answer

Message posted on ‎06 Jun 2025 07:21 PM

Re: Lost service while abroad long term.

Posted by a Superuser, not a Sky employee. Find out more

@Chris+McM 

Are both sims now showing as being set to Home:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

 

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Avatar for caesarome
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Superuser
This message was authored by: caesarome Answer

Message posted on ‎06 Jun 2025 07:21 PM

Re: Lost service while abroad long term.

Posted by a Superuser, not a Sky employee. Find out more

@Chris+McM 

Are both sims now showing as being set to Home:

 

Apple:
Settings > Mobile Service > SIM Applications > Make sure this is set to Home


Android:
Sky Menu App or SIM toolkit > Roaming > Make sure this is set to Home.

 

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If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
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This message was authored by: Chris+McM

Message posted on ‎06 Jun 2025 11:01 PM

Re: Lost service while abroad long term.

That's worked! Thanks a million @caesarome 

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