Lost phone

[Amn2]

Hi i lost my phone i already ordered new sim card 

can you please blacklist my device and give me following documents so i can get my phoneback from my insurance 

proof of usage 

proof of barring 

proof of purchase 

[Daniel0210]

@Amn2 

The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

It may also be a good idea to register the loss/theft on the Immobilise website https://www.immobilise.com

[caesarome]

@Amn2 

Are you able to track the phone via either of these links depending on what device it was:

https://support.apple.com/en-gb/HT201472

https://support.google.com/accounts/answer/7177579?

https://www.samsung.com/uk/apps/smartthings-find/

If not then you will need to get in touch with Sky to get it blocked as it can not be arranged via here as we are customers here who help each other.

[Akshaya_]

Hello I lost my device I need proof of purchase for my device 

[63johnw]

Hi @Akshaya_  have you read post number 2 above ? 

[caesarome]

@Akshaya_ 

Thr post above by @Daniel0210 @answers this do have you read it ?

[Madeehamehboob]

Yes. Please  I want proof of usage from day 1st to the lost date 25.02.2025 plz

[Daniel0210]

@Madeehamehboob 

See post 2 in this thread.