Discussion topic: Lost phone

This message was authored by: Amn2 · ‎11 Jan 2025

Hi i lost my phone i already ordered new sim card

can you please blacklist my device and give me following documents so i can get my phoneback from my insurance

proof of usage

proof of barring

proof of purchase

This message was authored by: Daniel0210 · ‎11 Jan 2025

The proof of usage is your email with the IMEl number on it which you got when you first took the device. That is what insurance companies need. So you need to ask for that, not proof of usage as in the bills etc.

https://www.sky.com/help/articles/sky-mobile-proof-of-purchase-insurance-claim-requests

It may also be a good idea to register the loss/theft on the Immobilise website https://www.immobilise.com

▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

This message was authored by: caesarome · ‎11 Jan 2025

@Amn2

Are you able to track the phone via either of these links depending on what device it was:

https://support.apple.com/en-gb/HT201472

https://support.google.com/accounts/answer/7177579?

https://www.samsung.com/uk/apps/smartthings-find/

If not then you will need to get in touch with Sky to get it blocked as it can not be arranged via here as we are customers here who help each other.

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Discussion topic: Lost phone

Lost phone

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