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Discussion topic: Lost network

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Avatar for Jenny281
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This message was authored by: Jenny281

Message posted on ‎11 Mar 2025 06:13 PM

Lost network

I know losing internet signal on my fone. Keeps happening quite a lot.
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎11 Mar 2025 06:16 PM

Re: Lost network

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@Jenny281 

Is this a mobile data or Wi-Fi signal that you are losing ?

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This message was authored by: Jenny281

Message posted on ‎11 Mar 2025 06:19 PM

Re: Lost network

I keep losing Mobile signal so I have to put my mobile data on.
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This message was authored by: caesarome

Message posted on ‎11 Mar 2025 06:21 PM

Re: Lost network

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What do you mean by "mobile signal" as with the internet you have mobile data and Wi-Fi or do you mean your phone disconnects from the mobile signal, if so does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

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This message was authored by: Jenny281

Message posted on ‎11 Mar 2025 06:25 PM

Re: Lost network

Yes sorry mobile signal 

My fone is connected to my Internet box at home so I don't need to use my mobile data. But to go on anything like goggle it won't connect so I need to turn my mobile data on. Sorry I'm no good with anything like this 😔 

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Message posted on ‎11 Mar 2025 06:27 PM

Re: Lost network

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@caesarome wrote:

does any mast issues show here for you:


https://www.sky.com/help/servicestatus/your-services/mobile

 

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