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Discussion topic: My swal

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Avatar for KenYing
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This message was authored by: KenYing

Message posted on ‎11 Mar 2025 06:11 PM

My swal

Hiya, May I know what is the reason that my phone is not eligible to do swap under 36 months my swap plan? Is there any requirement? Thanks. Ken
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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎11 Mar 2025 06:16 PM

Re: My swal

Posted by a Superuser, not a Sky employee. Find out more

@KenYing 

As customers here we can't explain what has happened and for why so give Sky a call on 150 as they should be able to help. When calling say noting when asked anything by the bot.

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Avatar for PandJ2020
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This message was authored by: PandJ2020

Message posted on ‎11 Mar 2025 06:25 PM

Re: My swal

Posted by a Superuser, not a Sky employee. Find out more
@KenYing wrote:
 May I know what is the reason that my phone is not eligible to do swap under 36 months my swap plan? Is there any requirement?

You should be able to swap any time from 31 days to the end of an existing contract.

 

If you can't do it online then call Sky as advised.

I am just another Sky customer and my views are my own even if you don't like the answers
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