Loss of cellular signal in Australia

[fred+peck]

I arrived in Perth Australia last night and my iPhone locked on to cellular. 
Overnight I put it into airplane mode and today all I've got is "SOS". 
I do have Sky Roaming Passport and need cellular and 4g roaming. 
I've switched off and on, gone auto/manual to no avail. 
Any help appreciated thanks

[63johnw]

Hi @fred+peck  try the suggestions here. 

https://www.sky.com/help/articles/sky-mobile-roaming-problems

[fred+peck]

Thanks, I've tried all of that. Still SOS only. 

[LK2025]

I'm in the Australia and only have SOS showing and no network. Back in the UK, I had no issues at all with getting network on my iPhone 16 pro.

i have reset my iPhone, removed/replaced the SIM, tried to manually add a network provider but none worked. 

I have also tried all of the possible options suggested on the Sky Mobile website, none of them work.
I'm travelling solo so cannot use anyone else's phone so I can't call Sky to speak with anyone directly and can only use my phone when using the hotel WiFi.  Any help would be greatly appreciated

[Daniel0210]

@LK2025 

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems 

Your duplicate post has been removed to prevent duplication of replies.

I have moved your issue into another Australia post from this afternoon. 

[LK2025]

Thanks but I've tried all these steps and still doesn't work. @Daniel0210 

[fred+peck]

When I arrived in Perth I got the usual Welcome text from Sky and a good signal. 
after being in Airplane mode for a few hours all I get is SOS. 

Any help appreciated because o need a secure 4g connection. 

[fred+peck]

I've tried all the recommended fixes. 

[fred+peck · Accepted solution]

I found a Yes Optus shop and the guy tried a solution which worked - as follows:

Settings-Mobile Data-SIM Applications-Roaming-Click between Sky Settings and Partner Settings-Back-Roaming.

Worked for me and my wife.

Hope this helps. 

[63johnw]

Thanks for the update @fred+peck  but that was one of the suggestions in the sky trouble shooting guide that you said you had tried everything 🤷‍♂️

[fred+peck]

I mis-read it as Network Settings Automatic. 
Maybe the other user did too.

Thanks