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Discussion topic: Location Problem

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Zoe43
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Location Problem

‎05 Apr 2024 04:48 PM

My phone seems to think i'm outside the UK, even with my location services on. For example, when putting my lottery on, it won't let me access my account as i'm not within the UK but it's fine on my laptop - any ideas please would be welcome? 🙂 

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caesarome
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Superuser
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Re: Location Problem

‎05 Apr 2024 04:50 PM

Posted by a Superuser, not a Sky employee. Find out more

Is your phone connected to your Wifi or the mobile data network ?

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Zoe43
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Re: Location Problem

‎05 Apr 2024 04:58 PM

To my Wi-Fi the majority of the time 

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caesarome
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Re: Location Problem

‎05 Apr 2024 05:00 PM

Posted by a Superuser, not a Sky employee. Find out more

Have you tried rebooting your broadband router, leave it off for 10 minutes before powering it up and wait a further 3 minutes before trying to use your phone again to see what happens with those websites.

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Zoe43
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Re: Location Problem

‎05 Apr 2024 05:01 PM

Will try thanks ☺️ 

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Kettle01-
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Re: Location Problem

‎23 Aug 2024 10:14 AM

Mines the same. Cant locate me unless I'm connected to WiFi. I've rebooted the phone. I've deleted the sky bet app and put it back on and still can't find my location. Settings on my phone are set to 'while using the app.' Still can't find my location. What now sky? 

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Zoe43
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Re: Location Problem

‎23 Aug 2024 11:36 AM

Frustrating isnt it? Ibe tired everything with no luck 🤦‍♀️🤦‍♀️ looks like have to be a call through to them when i have time

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