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Discussion topic: Live chat not working

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This message was authored by: littlewivv04

Live chat not working

Hi,

 

I went to go use the chat option (actual person, not the robot) and once I sign in it says 'unavailable' yet when I'm signed out it says 'active' (or something along those lines). 

any ideas on how to fix this?

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This message was authored by: caesarome

Re: Live chat not working

Posted by a Superuser, not a Sky employee. Find out more

@littlewivv04 

Not sure this is something you can fix so if your issue isn't something us fellow customers can help you with your contact options are to call or use one of the social media links at the bottom of this page.

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This message was authored by: littlewivv04

Re: Live chat not working

ah I see, thankyou for your help.

 

unfortunately it's not, I'm just trying to trace my order as it was ordered 2 weeks ago and still no update 😞

This message was authored by: 63johnw

Re: Live chat not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @littlewivv04  your order should be here. 

https://www.sky.com/myorders

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