Linking mobile account

[leonie27]

I need help! I had sky broadband many years ago but not don't have it. I've just brought a mobile through sky and I'm trying to link the mobile account to my sky id. However, it's not working! It says the details I have typed in are incorrect but they has correct! Please someone help. I can sign into my account but soon as I try and set up my mobile account to activate my sim it's not working!

[caesarome]

@leonie27 

Just checking that you are not trying to link it to your old broadband account are you ?

[leonie27]

Not sure, it is the same email address to what I had years ago when I had broadband. So do I need to link it to a new email address

[caesarome]

You need to remove that email address from your old account first so you should be able to do that by following this guide

https://www.sky.com/help/articles/sky-id-unlink-tv-broadband-talk

If that doesn't work try signing into the account and removing the email address here:

https://www.sky.com/mydetails/account-info

[leonie27]

Just comes up household account information so don't let me click on anything to unlink 

[caesarome]

You are going to have to call Sky or send them a message via one of the social media sites for help with this, there are links at the bottom of this page you can use to do this.