Hi @ShayShay
You've posted this message on a forum where we are all customers like you - so of course we can't help with specifics on your delivery
you would need to persevere with the people you have spoken to already.
All I can add is that although at Christmas some deliveries do seem to take a long longer than normal - November 23rd is a long time ago and suggests you might need to press them for a better reply.
