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Discussion topic: Lies

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This message was authored by: Domhow

Lies

Appalling experience with Sky Mobile. 
24yrs I was with Sky TV then moved to EE TV and am saving myself £38 p/m for a better viewing package as well. If you need to speak to EE customer services you fill out an online form then a fluent English speaking person rings you at the requested time slot. Trying to speak to a Sky customer services these days is almost impossible thanks to their horrendous automated system. 
Then comes to horrendous experience with Sky Mobile. 

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This message was authored by: Domhow

Re: Lies

I order a 14 plus that was advertised as 2-3 wks delivery. 3 weeks is up and no phone. I explain this to a customer service rep who I can barely understand then she goes away and comes back to the phone explaining that it'll take 2-3 weeks which is what I said. I then get a 2nd rep who tells me DPD have lost it. 

 

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This message was authored by: Domhow

Re: Lies

I then order a 2nd 14 plus which is advertised as next day delivery. The rep I spoke to said 2 working days maximum. 
Guess what, MySkyapp now says it'll be 9 days. 
This company is an absolute joke!!!!!!!  Appalling customer service, false advertising, lies and more. Oh and please stop ringing me again and again asking why I have left Sky TV when I have already explained this to you!

This message was authored by: Daniel0210

Re: Lies

Posted by a Superuser, not a Sky employee. Find out more

@Domhow 

I'm afraid your rant has been solely aimed at other customers. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off

▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
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