My order got cancelled

[Charlene11]

I got an email this morning saying my cancellation has been confirmed and I never cancelled my order and I passed the credit check so I'm not sure why it's been cancelled 

[Daniel0210]

@Charlene11 
It’s possible you may have failed one of the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should hopefully be refunded after about 14 days.