Late payment

[Rob160]

Hi, I can't pay my bill for another week but don't want my services been turned off which I think they will tomorrow as its already a week late. Is there anyway they can keep them on? I need it for the kids homework etc. I've tried to contact sky but I have been directed here. Many thanks

[caesarome]

@Rob160 

TYhe process is automated so if a bill isn't paid then it might be that your services are restricted until it is and should this happen the bill needs to be paid in full and the payment method needs to be set up again.

[SKY1992bf]

@Rob160  Only full payment will prevent restrictions the policy is below 

If you have a continuous payment method setup (direct debit or card) and first attempt fails Sky will automatically retry 10 calendar days later (so don't make a manual payment unless Sky requests you too) if that second attempt fails an automatic process of restrictions will kick in (which we've been told can't be overriden by sky cs agents) starting with tv followed a few days later by broadband if sky is your isp

if restrictions are imposed they won't be lifted until the outstanding payment is paid in full and a new continuous payment method is setup

Note: if you don’t have a continuous payment setup the 10 day grace period does not apply and therefore unless full payment due is showing as credit on your account by payment due date restrictions will be applied almost instantly

also note sky don’t do payment plans or promises to pay on active accounts I’m afraid