Lacramioara

[Luiza1]

Hi i apply for 2 phone 16 pro max on 01.07.2025 i pay the upfront 210 and after 5 min the contract was chancel,,,and i dont received my refund..

[Luiza1]

Can you tell me what hapened and when i received my refund 

[63johnw]

Hi @Luiza1  it can take a week or two for refunds to be processed by sky. You could try calling sky to see if you can speed it up. 

[Daniel0210 · Accepted solution]

@Luiza1 
It’s possible you may have failed one of the required credit check(s). For a sim deal it’s just a soft credit check, for a device there’s also an enhanced check. Any emails which confirm or cancel the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile

Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any upfront payment you’ve made should be refunded after about 14 days but recent posts suggest it’s taking a bit longer in which case you’ll need to call Sky to chase it up.

[63johnw]

Hi @Luiza1  you don't need to create another thread on the same subject.