Discussion topic: Its saying my phones been cancelled but its still showing on my tracking
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Message posted on 09 Oct 2025 08:32 AM
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Its saying my phones been cancelled but its still showing on my tracking
I ordered a phone yesterday and it's saying it's been cancelled but I didn't cancel it and it still shows in my tracking
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Message posted on 09 Oct 2025 09:21 AM
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Re: Its saying my phones been cancelled but its still showing on my tracking
You need to call Sky. Usually an indication of a credit check issue.
Message posted on 09 Oct 2025 09:41 AM
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Re: Its saying my phones been cancelled but its still showing on my tracking
As Sky are not allowed to access your credit records all they can say is the reason for the cancellation so if you have failed the credit check then this will be something you need to look into yourself. You could sign up on a free months trial at somewhere like Experian which will give you access to your credit record. If you do this remember to cancel before the free month finishes.
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