Issues accessing credit agreement via app and email

[Lou3101]

I'm having issues when accessing my credit agreement so I can sign it for my mobile swap, everytime I click on sign credit agreement there is an error issue that states "were sorry there has been a problem try again" I have reset my password, deleted history including cookies.  I spoke to an adviser from sky yesterday and I was promised a call back or text today with an update, I haven't received anything this has been since last Friday 11th July, I just want to sign the credit agreement 

[caesarome]

@Lou3101 

Does using the button on this page return the same message:

https://www.sky.com/help/articles/signing-a-sky-mobile-credit-agreement

[Lou3101]

Same message comes up there's been a problem try again. It's so frustrating 

[caesarome]

@Lou3101 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you sometime tomorrow morning regarding this via a blue/red chat bubble which will appear at this bottom of this page.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will have 48 hours to respond or it will be automatically closed. To start the conversation just type in it.

This isn't a live chat so replies may not be instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to @Lou3101.