Issue linking SKY ID

[JamesM03]

So I chose to pay for my device monthly with my card number  and expiry etc, instead of the direct debit. So it will still take money out each month. However, when asked to link my sky id to my mobile account, it just says to input my bank account number which i did and it didnt work. I've made sure my bank account number is correct bit it just wont work.

[SKY1992bf]

@JamesM03 To get you some help, I’ve escalated your post to sky community chat who hopefully will be in contact and send you a private community message/email so I would recommend that if not already on, you turn email/private message notifications on to avoid missing any alerts

So look out for a chat bubble across the bottom of the screen when logged onto the forum

This link explains how this works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

Be reassured the email & message is from Sky and your details are safe and secure.

Once you receive an invite you’ll have 48 hours to initiate a chat before it automatically times out, also ensure you login to the forum periodically for 48 hours after receiving the invite and check the chat bubble for any responses from sky and make sure you respond to each message from sky within 48 hours of each message, or the chat will time out again

NB 1 If your post has been escalated for a non return fee issue please note proof of postage is required without it refunds are at sky’s discretion

NB 2 If you are using Safari please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Chrome

[Greenfingers001]

Thanks for escalating this. We’ve sent @JamesM03  an invite to chat.

[Lisa-P1987]

Update - Spoken to @JamesM03 aftert some checks, we have found the reason to be the billing info. This was corrected and customer is now set up online. 🙂