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Discussion topic: Issue adding an accessory

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This message was authored by SolidSnake1 This message was authored by: SolidSnake1

Issue adding an accessory

I looking to return as a customer to Sky Mobile and am hoping to take advantage of a new deal, everytime I try to add an accessory however it wont let me check out (just get a spinning circle) without an accessory it goes to the next step in the process. I have tried just an accessory without a phone and it still wont 'checkout' just sits with a spinning circle. Anyone else having this issue? 


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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Issue adding an accessory

Posted by a Superuser, not a Sky employee. Find out more

@SolidSnake1 

If the same happens if you use a different web browser then all you can do is to call Sky to see if they can place this order for you.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Try saying nothing when spoken to by the bot.

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This message was authored by caesarome This message was authored by: caesarome Answer

Re: Issue adding an accessory

Posted by a Superuser, not a Sky employee. Find out more

@SolidSnake1 

If the same happens if you use a different web browser then all you can do is to call Sky to see if they can place this order for you.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Try saying nothing when spoken to by the bot.

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
SolidSnake1
Topic Author
This message was authored by SolidSnake1 This message was authored by: SolidSnake1

Re: Issue adding an accessory

All sorted now, managed to get on the live chat and they processed everything with no issues, even got a better deal than I would have done online ! 

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