Iphone

[Deimante2]

Hi i was ordering iphone 17pro max and i dont know how i get iphone 17 pro. Just now check my email confirmation and is says iphone 17pro but im 100 proc shore i was ordering pro max. Any chance can u help my find oit what i can do now

[63johnw]

Hi @Deimante2  if you have received the phone and are still within the 31 day cooling off period and want to return it then call sky on 150 and they will help you arrange the return. You can then order the phone you want, subject to another credit check. If you haven't yet received the wrong phone then call sky to cancel the order and help place an order for the phone you want, again subject to another credit check.

[Deimante2]

Any chance do you know how get phone number to ring to sky custumer service? I would like to return the phone

[Daniel0210]

@Deimante2 
You need to contact Sky who will lead you through the returns process. Easiest way is by dialling 150 for free from a Sky mobile or from a Sky landline. If you’ve had it more than 31 days you can't send it back without incurring substantial charges. Some more information is available here
https://www.sky.com/help/articles/sky-mobile-phone-or-tablet-refund

Keep any subsequent proof of posting safe and indefinitely and be aware if you order an alternative device you will undergo further credit checks.