0

Discussion topic: Internet not working

Reply
Avatar for Georgina1295
Level 0 icon
What's this?
This message was authored by: Georgina1295

Message posted on ‎10 Mar 2026 11:29 AM

Internet not working

Hi, I've been having problems with my internet it doesn't work at all when I'm without WiFi.

i use my phone for work so it needs sorting asap please.

Report post
Post 1 of 7
454 Views
0 Likes
Reply
Reply

All Replies

Avatar for caesarome
Level 16 icon
What's this?
Superuser
This message was authored by: caesarome

Message posted on ‎10 Mar 2026 11:31 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Georgina1295 

Do any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Report post
Post 2 of 7
451 Views
0 Likes
Reply
Avatar for 63johnw
Level 16 icon
What's this?
Superuser
This message was authored by: 63johnw

Message posted on ‎10 Mar 2026 11:34 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Georgina1295  also check your APN settings are correct. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
Report post
Post 3 of 7
448 Views
0 Likes
Reply
Avatar for Kierstarmer
Level 0 icon
What's this?
This message was authored by: Kierstarmer

Message posted on ‎10 Mar 2026 12:05 PM

Re: Internet not working

Why does my mobile data have periods of several hours without working. This has been happening over the last few weeks in areas where it has previously been fine. 

Report post
Post 4 of 7
411 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎10 Mar 2026 12:08 PM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more
@Kierstarmer wrote:

Why does my mobile data have periods of several hours without working. This has been happening over the last few weeks in areas where it has previously been fine. 

Does the status link above report any known issues?  Such issues tend to indicate a mast issue.

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 5 of 7
407 Views
0 Likes
Reply
Avatar for AKADI
Level 0 icon
What's this?
This message was authored by: AKADI

Message posted on ‎10 Mar 2026 01:05 PM

Re: Internet not working

I'm having the same issue. Was working perfectly fine. Now if I'm away from WiFi I have no internet but still have plenty of data on my plan. Pretty annoying

Report post
Post 6 of 7
357 Views
0 Likes
Reply
Avatar for PandJ2020
Level 16 icon
What's this?
Superuser
This message was authored by: PandJ2020

Message posted on ‎10 Mar 2026 01:07 PM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more
@AKADI wrote:

I'm having the same issue. Was working perfectly fine. Now if I'm away from WiFi I have no internet but still have plenty of data on my plan. Pretty annoying

And the service link says...?

I am just another Sky customer and my views are my own even if you don't like the answers
Report post
Post 7 of 7
355 Views
0 Likes
Reply
Reply