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Discussion topic: Internet not working

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Avatar for Georgina1295
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This message was authored by: Georgina1295

Message posted on ‎10 Mar 2026 11:29 AM

Internet not working

Hi, I've been having problems with my internet it doesn't work at all when I'm without WiFi.

i use my phone for work so it needs sorting asap please.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎10 Mar 2026 11:31 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

@Georgina1295 

Do any mast issues show here for you:


https://www.sky.com/help/servicestatus/mobile

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This message was authored by: 63johnw

Message posted on ‎10 Mar 2026 11:34 AM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more

Hi @Georgina1295  also check your APN settings are correct. 

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This message was authored by: Kierstarmer

Message posted on ‎10 Mar 2026 12:05 PM

Re: Internet not working

Why does my mobile data have periods of several hours without working. This has been happening over the last few weeks in areas where it has previously been fine. 

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This message was authored by: PandJ2020

Message posted on ‎10 Mar 2026 12:08 PM

Re: Internet not working

Posted by a Superuser, not a Sky employee. Find out more
@Kierstarmer wrote:

Why does my mobile data have periods of several hours without working. This has been happening over the last few weeks in areas where it has previously been fine. 

Does the status link above report any known issues?  Such issues tend to indicate a mast issue.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: AKADI

Message posted on ‎10 Mar 2026 01:05 PM

Re: Internet not working

I'm having the same issue. Was working perfectly fine. Now if I'm away from WiFi I have no internet but still have plenty of data on my plan. Pretty annoying

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This message was authored by: PandJ2020

Message posted on ‎10 Mar 2026 01:07 PM

Re: Internet not working

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@AKADI wrote:

I'm having the same issue. Was working perfectly fine. Now if I'm away from WiFi I have no internet but still have plenty of data on my plan. Pretty annoying

And the service link says...?

I am just another Sky customer and my views are my own even if you don't like the answers
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