Initial SIM failed to activate, system won't let me register replacement

[SJP27]

Hi - my initial SIM registration failed during online process, when I got to the point of entering PAC details, and the SIM was never activated (no signal, etc) - was showing as activation pending for many days. Finally contacted Sky Help, and they manually trigged SIM activation - but in reality, still no signal / connection.

Consequently reached out again, and was told I needed a new SIM, which has now arrived. However, there is no way for me to activate this on my account : Regardless of whether I select the 'Activate new SIM' or 'Activate replacement SIM', it takes me to a screen as attached, which shows the account name, original SIM number,  and 'Data usage unavailable'. The only selectable option is to 'Manage SIM', which continually leads to a 'Whoops, there's been an error' message.

Any advice or support available on how to resolve? I've never had these issues when moving to any other mobile network provider.

[caesarome]

You will need to contact Sky again to both get it activated and to find out what account it is on, in other words did they order it on the same account as the failed one was on or is it on a different one.

[SJP27]

Thanks - I reached out, and jumped through multiple online agents today - but after getting frustrated with the whole process and technical issues, finally requested just to cancel the new contract and SIM registration.

I  will remain with my current service provider for the time being. maybe look for another solution later.