Imessage/facetime not working on number transfer

[Lisa150688]

I have kept my old number and the transfer day was yesterday, it said it would all be complete by 5pm latest. I got an email to say all complete but they still arent working! When i click on them they keep saying waiting for activation

[63johnw]

Hi @Lisa150688  have you made sure the correct number is stored in phone settings ? Go to settings, phone, my number and check the correct number is stored there, if not change it then exit and reboot your phone, it may take quite a few attempts to save. If that's ok try this. 

Go to settings, message, send receive 

Tap on Apple ID and sign out. 
Turn iMessage off. 
Turn your phone off for at least 10 seconds

Go to settings, message, iMessage turn back on

Tap on send receive and sign in to Apple ID 

Make sure correct number showin in "start new conversations from"

[Lisa150688]

I have tried loads of times to change number in the phone, i type new number in press save and reverts back to the old number that no longer works. I assume this is why imessage and facetime wont connect but i cant figure out how to change it. Its driving me mad haha. I have done the rest knocking imessage facetime etc off switching phone off and back on. 

[Anioli]

I have the same issue.  Wondering if you have been able to fix?

[caesarome]

@Anioli 

If you number has transferred to your Sky sim from a different network then one thing you could try is a replacement sim:

https://www.sky.com/help/articles/replacement-sim