Roaming passport

[Gillian_4959]

I am currently in South Africa, I have 59mb of data but my phone is not letting me use it - why?

what can I do to use data roaming. I have been informed by message that the roaming passport has been set up from 2/10 and will cost me £2 per day which I am happy to pay

[63johnw]

Hi @Gillian_4959  59mb is a tiny amount of data, won't really be able to do anything with that small amount. 

[Daniel0210]

@Gillian_4959 
If you are new to the forum then welcome to the Community, which is predominantly made up of Sky customers helping other Sky customers. You aren’t talking to Sky by posting here.

Try the troubleshooting in this link

https://www.sky.com/help/articles/sky-mobile-roaming-problems 

Additionally could you have exceeded the fair usage policy? https://www.sky.com/help/articles/sky-mobile-tair-usage-policy. 

Roaming using Roaming Passport Plus is now limited to 25GB per billing period.

From Skys own website...

When you roam using our Roaming Passport Plus, we consider that up to 25GB per billing period is a reasonable amount of data to use. If you exceed this amount, we'll assume that you're no longer using data in the way expected of a reasonable customer for periodic travel.

We may suspend your service, restrict your usage, or charge you for the data that you use in excess of these amounts (currently £2.50 per GB), and we'll let you know by SMS or email before we do so.