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Discussion topic: IP address

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This message was authored by: KazG19

Message posted on ‎30 Aug 2025 07:57 PM

IP address

I have recently been on holiday in France. Since coming home I have tried to log into my National lottery account and it states I am not in the UK when I am.  It says I need to get my ISP to update the registration of my IP address. How do I go about doing this please? I have tried turning the mobile off then back on and has made no difference.

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎30 Aug 2025 08:22 PM

Re: IP address

Posted by a Superuser, not a Sky employee. Find out more

@KazG19 

Make sure this setting is set to automatic or home:

 

Apple:

Settings > Mobile Data > SIM Applications > Make sure this is set to automatic or home:

 

Android:

Sky Menu App or SIM toolkit > Roaming > Make sure this is set to automatic or home:

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This message was authored by: PandJ2020

Message posted on ‎30 Aug 2025 08:55 PM

Re: IP address

Posted by a Superuser, not a Sky employee. Find out more

Just to confirm...

 

Are you using any sort of VPN?

Are you using cellular data or connected to home WiFi?

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: KazG19

Message posted on ‎30 Aug 2025 11:08 PM

Re: IP address

I am using home WiFi. I'm sorry I don't even know if I'm using vpn, I'm a bit of a technophobe.

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This message was authored by: PandJ2020

Message posted on ‎30 Aug 2025 11:15 PM - last edited: ‎30 Aug 2025 11:16 PM

Re: IP address

Posted by a Superuser, not a Sky employee. Find out more

...then it's not a Sky mobile issue.

 

It will probably work if you turn your WiFi off (temporarily) on your phone and use cellular.

 

Who provides your broadband?

I am just another Sky customer and my views are my own even if you don't like the answers
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