Discussion topic: Mobile device payments not appearing on the app
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Message posted on 30 Aug 2025 07:56 PM
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Mobile device payments not appearing on the app
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Message posted on 30 Aug 2025 08:11 PM
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Re: Mobile device payments not appearing on the app
Was the sim and device ordered at the same time and on the same account ?
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Message posted on 30 Aug 2025 08:14 PM
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Re: Mobile device payments not appearing on the app
Yes at the same time. I've gone back to the original email with the link to link your mobile account with sky id, but I just get your account is already linked
Message posted on 30 Aug 2025 08:16 PM
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Re: Mobile device payments not appearing on the app
You will have to call Sky on 150 about this as they will need to look into it for you.
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If you need help please provide as much information as you can
Message posted on 30 Aug 2025 08:19 PM
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Re: Mobile device payments not appearing on the app
I did and they told me to sign out, change my password, and then sign back in and it would be on there! Needless to say that didnt work 🤦♀️
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