04 Jun 2024 08:22 PM
I pay £10.40 a month but my original £6 is still being taken as well every month
04 Jun 2024 08:26 PM
Posted by a Superuser, not a Sky employee. Find out moreIs £6 for the sim and £10.40 for a phone ?
Or are you saying you are paying for two sims ?
04 Jun 2024 08:26 PM
Posted by a Superuser, not a Sky employee. Find out more@Tj1 You'll need to explain a bit more about the issue.
£10.40 for what? Did you order a new sim/data plan at any point? The sim you pay £6 for did you ever cancel it. We really need more details to be able to help.
04 Jun 2024 08:31 PM
I pay £10.40 for two sims, I sorted out a new price over the phone to sky a few months ago. I presumed as they changed both plans/sims & made them so I pay them together they would cancel the other £6 one for me at the time of the phone call.
04 Jun 2024 08:40 PM
I was paying for two separate sims. One was £6 & the other was £5. I rang sky and they gave me a bit of discount & made my payment £10.40 per month for both sims, so I only have one payment leaving my account. The £5 a month has stopped but the £6 a month is still being taken every month. They are also taking the £10.40 per month
04 Jun 2024 09:32 PM
Posted by a Superuser, not a Sky employee. Find out moreIn that case as you did before you will need to call them again about this.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion