I ordered the iPhone 14 on Saturday and I haven’t had anything confirm what Should I do

[Chsrlie99]

I ordered the iPhone 14 on Saturday and I haven’t had anything confirm what Should I do

[caesarome]

At present you don't need to do anything as after ordering further checks are carried out but this doesn't happen at the weekend so you might get an email regarding your order either later today or tomorrow then you can keep an eye on the status of it via here:

under "Need more help ?" at the bottom this page is the number to call, it might take a few seconds to appear, if you are in Ireland make sure the flag in the bottom right is changed to the ROI so you see an 0818 number:

https://www.sky.com/help

Just ignore the messages at the start of the call and remain on the line for as long as you can and don't hang up when asked to do so.

[Daniel0210]

@Chsrlie99 

I didn't think the 14 launched until later this week so you would have pre-ordered only. 

[caesarome]

I had forgotten about that, @Daniel0210 is correct in that you have pre-ordered this only so you should get a delivery date email sometime prior to it being dispatched.

[Chsrlie99]

But shouldn't it show up in my orders? 
because I have nothing to show that Iv ordered it 

[caesarome]

I should imagie it will do once the checks are completed then you should be able to view it here:

https://www.sky.com/ordertracking

[Benlfc1]

@Chsrlie99 even if you get that the credit check and order was successful at point of ordering that isn't confirmation of the order. Not long after placing the order you'll get a "thank you for ordering with sky mobile" email, your order is then screened and checked by a back office team, some people say this is a enhanced credit check although I'm not sure if that's actually the case. Whilst your order is going through this process if you sign into your sky mobile account in a purple banner under your device it will say "CCA signed, check back soon", if your order is accepted this will change to "on pre order" or "on back order" if you weren't lucky enough to get delivery on launch date when you ordered and you'll get a "your sky mobile order confirmation" email 

[Chsrlie99]

I haven't heard anything even to say my credit check was accepted 

when should I hear back? 

[Ellskill]

@Chsrlie99 if you've heard absolutely nothing since last Saturday when you ordered you could have a ghost order on your hands. You need to contact Sky 

[Chsrlie99]

Is there a way to live chat or do I need to call? 
TIA 

[Ellskill]

@Chsrlie99you're best of calling 

[Chsrlie99]

Does anyone have a contact number, the one it gives doesn't work 

[Daniel0210]

@Chsrlie99 
If you already have a Sky Mobile or a Sky Talk landline call free by just dialling 150, otherwise you can use:
https://www.sky.com/help/home
UK: Scroll down and click on ‘Need more help’ and it provides an 0333 number.
ROI: change the flag in the very bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides an 0818 number.
(The forum filters don’t allow us to type the digits in full).

As with other large companies the start will be automated but stay on the line and don’t hang up if you’re prompted to. Depending on your particular issue the operating times of the various departments may differ.