I order a mobile 2 weeks ago paid a upfront cost then the order was canceled and I still havnt had a

[MG+Manti]

I order a mobile 2 weeks ago paid a upfront cost then the order was canceled and I still havnt had a refund for the upfront payment It's very annoying 

[caesarome]

Give Sky a call and they will process the refund for you.

[GD1]

@MG+Manti   I've escalated your post via the community chat. This link explains how it works https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014

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