0

Discussion topic: I’m trying to set up my sky id but it does not recognise me

Reply
This message was authored by CharleyB97 This message was authored by: CharleyB97

I’m trying to set up my sky id but it does not recognise me

I've put my details in to set up my new sky ID and it says that the information does not match what is in the records and it won't allow me to fix it or log into the sky ID 

Reply

All Replies

This message was authored by Charley26 This message was authored by: Charley26

Sky ID set up

Every time I try to set up the Sky Id account it says that the details do not match and will not allow me to log in. Please can we get this sorted asap 

This message was authored by 63johnw This message was authored by: 63johnw

Re: I’m trying to set up my sky id but it does not recognise me

Posted by a Superuser, not a Sky employee. Find out more

Hi @CharleyB97  to try and get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
This message was authored by Addie15 This message was authored by: Addie15

Re: I’m trying to set up my sky id but it does not recognise me

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to CharleyB97.

This message was authored by Mr+Flibbles+86 This message was authored by: Mr+Flibbles+86

Re: I’m trying to set up my sky id but it does not recognise me

Posted by a Sky employee

We are still looking to help you. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

CharleyB97
Topic Author
This message was authored by CharleyB97 This message was authored by: CharleyB97

Re: I’m trying to set up my sky id but it does not recognise me

Hi, I am still having issues with my account ID, it's not accepting my surname, post code or the last 6 digits.

This message was authored by caesarome This message was authored by: caesarome

Re: I’m trying to set up my sky id but it does not recognise me

Posted by a Superuser, not a Sky employee. Find out more

@CharleyB97 

Did you respond to the chat invite you were sent from Sky ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
This message was authored by cyberzilla This message was authored by: cyberzilla

Re: I’m trying to set up my sky id but it does not recognise me

Could I get any help, i'm having the same issue 

This message was authored by caesarome This message was authored by: caesarome

Re: I’m trying to set up my sky id but it does not recognise me

Posted by a Superuser, not a Sky employee. Find out more

@cyberzilla 

What issue are you having setting up your ID ?

__________________________________________________________________________________________
If someone has helped you then please click on the LIKES button in their post.
If you need help please provide as much information as you can
Reply

Was this discussion not helpful?

No problem. Browse or search to find help, or start a new discussion on Community.

Start a new discussion

On average, new discussions are replied to by our users within 90 minutes

New Discussion