I haven tried to order an iPhone 14 and the order keeps getting cancelled

[John313]

I have tried to order an iphone 14 plus and the order keeps being cancelled and i dont know why

[Daniel0210 · Accepted solution]

@John313 
It’s possible you may have failed the required credit check(s). Also, emails confirming or cancelling the order sometimes arrive out of sequence. See this link for Skys guidance ~
https://www.sky.com/help/articles/credit-checks-sky-mobile
Be aware that if you keep trying to order the device this could further impact your credit score. If you contact Sky they would be able to confirm that’s the reason your order was cancelled but not why you failed the credit check in the first place as they are not allowed to view your credit record. You would have to sign up to a credit reference agency like Experian or Equifax, which would give you access to your credit record.

Any initial payment you’ve made should hopefully be refunded after about 14 days.

[Taylasmith]

I have been having the same issue.

[Daniel0210]

@Taylasmith 

Then the same response applies to you too.