I have received activation pin for my eSIM but no QR Code!

[Mercedes871]

 

 

 

I have received activation pin for my eSIM but no QR Code! I click my orders and it says the sim needs activation and when I click install it just shows me to purchase a product.... but my order went through. I have got my 4 digit pin to activate it I just don't have a QR code. Can someone please help it's been over a day since sky said I can activate my sim.

thanks

[Tom-W19]

Hi @Mercedes871 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[Tom-W19]

Hi @Mercedes871 

A private chat was started but there was no response within 48 hours so it has automatically closed.

If you still need help with this please let us know by posting on the forum again and we will get it escalated through to us.