I have received activation pin for my eSIM but no QR Code!

[Mercedes871]

 

 

 

I have received activation pin for my eSIM but no QR Code! I click my orders and it says the sim needs activation and when I click install it just shows me to purchase a product.... but my order went through. I have got my 4 digit pin to activate it I just don't have a QR code. Can someone please help it's been over a day since sky said I can activate my sim.

thanks

[Tom-W19]

Hi @Mercedes871 

Your post has been escalated to our Community Messaging team who will invite you to a private chat shortly and help you with this.

Just look out for the chat bubble to start the conversation.

Here's more information on how Community Messaging works - https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147