I have ordered iPhone 16pro max 512gb but still haven’t received my phone

[SangeethEswaran]

I have order my iPhone 16pro max 512 variant on Dec 18th and expected delivery was Dec 20th. But when I tried to track my order it showed dpd has received the order it's going to be delivered to me. And all of a sudden it showed it returning back to the Edinburgh depot and now it's being sended back to sky. I haven't received any text message or mail regarding the delivery nor delivery timing. What should I do now ? 

[Daniel0210]

@SangeethEswaran 

Call Sky and ask why this has happened. From a Sky Talk landline or a Sky mobile dial 150 to call Sky (free) or alternatively use this link:
https://www.sky.com/help/home
UK customers: Scroll down and click on ‘Need more help’ and a dedicated 03** UK number is displayed.
ROI customers: change the flag in the bottom right corner of the link to the ROI flag then scroll down and click on ‘Need more help’ and it provides a dedicated 0818 ROI number.
(The forum doesn’t allow us to type the numbers in full).

The start will be automated which may try to send you here to the forum or suggest you receiving a text. Stay on the line as long as possible and don’t hang up. If necessary say nothing when the automated system asks you what your call is about as it should then route your call into a queue for the next available agent.