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Discussion topic: I have changed provider and come to sky Mobile and still not received my previous mobile number .

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Message posted on ‎13 Sep 2024 08:42 AM

I have changed provider and come to sky Mobile and still not received my previous mobile number .

I gave my PAC code on 6/09/2024 and not received my previous number I am now on holiday and my daughter phoned my previous number and someone else seems to have this number in use which has been mine for the last 17 years I don't understand how this can be ?????

 

 

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Avatar for caesarome
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Message posted on ‎13 Sep 2024 10:03 AM

Re: I have changed provider and come to sky Mobile and still not received my previous mobile number

Posted by a Superuser, not a Sky employee. Find out more

You will need to call Sky on 150 about this.

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This message was authored by: PandJ2020

Message posted on ‎13 Sep 2024 10:03 AM

Re: I have changed provider and come to sky Mobile and still not received my previous mobile number

Posted by a Superuser, not a Sky employee. Find out more

It seems your previous provider has reallocated the number before you transferred it - there is a time limit for transfers.

 

If the number has been reallocated then it may be impossible to retrieve.

 

p.s. numbers are not 'owned'

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: PandJ2020

Message posted on ‎13 Sep 2024 10:04 AM

Re: I have changed provider and come to sky Mobile and still not received my previous mobile number

Posted by a Superuser, not a Sky employee. Find out more
@caesarome wrote:

You will need to call Sky on 150 about this.

...possibly the previous provider too.  It's not clear if Sky had confirmed the transfer.

I am just another Sky customer and my views are my own even if you don't like the answers
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