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Discussion topic: Unable to activate esim

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Jennie11
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This message was authored by Jennie11 This message was authored by: Jennie11

Unable to activate esim

‎13 Sep 2024 08:12 AM

Changed from iPhone 13 to 15 and had to change to an eSIM. It's saying it will send a message to me but I have no phone with an active sim to be able to receive the text message. How can I set up the eSIM on my new handset ? 

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63johnw
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Superuser
This message was authored by 63johnw This message was authored by: 63johnw

Re: Unable to activate esim

‎13 Sep 2024 08:25 AM

Posted by a Superuser, not a Sky employee. Find out more

Hi @Jennie11  to get you some help I have escalated your post to sky so look out for a coloured speech bubble on here inviting you to a private chat. 

———————————————————————————————

I AM NOT A SKY EMPLOYEE

All Opinions Are My Own

I Wont Respond To Direct Messages So Ask Any Questions Here
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Addie15
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Re: Unable to activate esim

‎13 Sep 2024 09:51 AM

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Jennie11.

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