Discussion topic: I didn't want another sim

This message was authored by: Ryohei · ‎19 Jun 2024

I went onto the Sky site looking to increase my data allowance. Imagine my surprise when I received a totally new SIM! It looks from my Messages that Sky think I'm increasing the number of SIMs I have, but this is NOT the case - I only need one. What do I do?

This message was authored by: caesarome · ‎19 Jun 2024

Don't activate the sim you have been sent so it will be cancelled and call Sky on 150 to ask them to change your data package for you.

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This message was authored by: PandJ2020 · ‎19 Jun 2024

It sounds like you've ordered an additional SIM instead of managing your current one.

You can change your data plan within your account - ensure you select manage on the correct SIM.

I am just another Sky customer and my views are my own even if you don't like the answers

Discussion topic: I didn't want another sim

I didn't want another sim

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