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Discussion topic: I cannot turn on roaming abroad

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This message was authored by: Ted21

I cannot turn on roaming abroad

I s someone able to help with turning on roaming. I've tried all the steps and reset network but nothing has worked. I cannot call them as no data working. 

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This message was authored by: caesarome

Re: I cannot turn on roaming abroad

Posted by a Superuser, not a Sky employee. Find out more

@Ted21 

What device have you got as you usually turn roaming on where you turn on/off mobile data.

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This message was authored by: 63johnw

Re: I cannot turn on roaming abroad

Posted by a Superuser, not a Sky employee. Find out more

Hi @Ted21  what country are you in ?

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This message was authored by: Ted21

Re: I cannot turn on roaming abroad

I've tried the on off. Still says SOS 

Am in Canada 

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This message was authored by: Ted21

Re: I cannot turn on roaming abroad

I've also tried 

reset network settings

contact sky-cannot as no data

cant get passcodes to buy anything online. 
have loads of data (156gb) but can't use any. Did say something about APN, but can't find that anywhere. 
Apple phone 

This message was authored by: Daniel0210

Re: I cannot turn on roaming abroad

Posted by a Superuser, not a Sky employee. Find out more

@Ted21 wrote:

Am in Canada 


@Ted21 

There are a couple of other reports of issues in Canada

https://helpforum.sky.com/t5/Sky-Mobile/No-data-when-roaming-in-Canada/td-p/4974413

which Sky will have little control over.


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