I cannot access my piggibank

[Moreneta1]

Good morning, I have run out of dat and I am trying to roll more from my piggibank. I tried clcking directly on the link sent by sky, but it directs me to the main website. I have tried any other ways around without any success. Any ideas please?

[caesarome]

@Moreneta1 

Does this link work or does the same happen:

https://www.sky.com/myaccount/mobile/piggybank

[Moreneta1]

This link send you to the main website, not the piggibank.

[caesarome]

@Moreneta1 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works so you will need to respond to the chat bubble at the bottom of the page when it appears by typing it it to start the chat:

https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you will need to respond to it as soon as you can or it will be closed if there is no response within 48 hours. To start the conversation just type in it.
This isn't a live chat so replies may not be instant.

[Moreneta1]

I just managed to speak to sky and they have issues with the My sky app, this is why I get the issues. Thanks for your help.