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This discussion topic has been answered Discussion topic: I can’t use my phone while in Australia

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This message was authored by: Rose101

Message posted on ‎23 Dec 2025 07:43 PM

Can’t get my phone to work in Australia

I can't get internet working on my phone I am in Australia 

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This message was authored by: caesarome

Message posted on ‎23 Dec 2025 07:48 PM

Re: Can’t get my phone to work in Australia

Posted by a Superuser, not a Sky employee. Find out more

@Rose101 

There have Bern a few people reporting issues in Australia so all we can do is to post this link for you to go through:

 

https://www.sky.com/help/diagnostics/sky-mobile-roaming/roaming-problems

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This message was authored by: Samraj Answer

Message posted on ‎05 Jan 2026 12:04 PM

Re: I can’t use my phone while in Australia

Posted by a Sky employee

Hi, everyone.

 

Thank you for bringing attention to this issue.

 

Your feedback has been shared with the Sky Mobile team for them to investigate.

 

If you haven't already, please follow the relevant troubleshooting steps to see if this resolves your issue.

 

For now, I'll mark this post as the answer for everyone's awareness.

Samraj
Sky Community
Community Manager
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