Not receiving any OTP, codes or verification messages.

[Sophssss]

I switched from EE to Sky Mobile, and have since not recieved any text messages containing OTP / verification codes. I've called sky to no avail, and they have suggested a number of trouble shooting steps yet this has not resolved.

I've reset the network settings, I've taken the sim card out, tried it in another device, checked the correct mobile number, etc.

These messages are crucial to be able to access the functions I need e.g bank account, social accounts, etc.

Sky said it could be an issue due to transferring the number to sky but should resolve and it hasn't.

I guess it will have to be a case of switching to a different carrier, does anyone know how I can fix this?

[caesarome]

This will need reporting to Sky on 150 so they can take the details from you to add through to another team to investigate. When calling saying nothing when asked any questions by the bot.

[Sophssss]

Hello, 

Thank you for the reply. I have done this and called sky on 150 around 6 times, they have now referred it to another department however the issue is still not resolved. Not sure what else to do.

[Ange29]

I'm having the exact same problem switched from EE to Sky and now not receiving any sms text so no verification codes etc! Called Sky and being referred to another dept and have to wait for a call back within 24 hours! 
Has this problem been sorted yet?

[Sophie1794]

Does anyone know if this issue has been resolved I am having a nightmare since switching from EE. I can't log into my banking accounts because I can't receiving verification codes and I can't use iMessage or FaceTime 

[Suzyt1]

I switched from ee to sky last week & my number seemed to switch over yesterday. However, I can't get verification codes. When I called sky they have referred me to another dept who will call em back. However she was blaming the problem on the temporary number being in settings still but I've fixed that by resetting network and I still can't recieve verification messages. Has anyone figured out how to fix this yet? 

[Adam261]

Same issue here and have bills i can't pay. Locked out of most things, and sky can't help.

It's a known issue according to other threads.

Has anyone had any resolution?

[Suzyt1]

No, I've spent hours over the past 2 days on the phone to sky, just keep getting passed around different people who have no answers & try the same troubleshooting. I was also told to update to latest software & now my iMessages aren't working either 

[CraigA1983]

Did you get answer to this? I'm awaiting a fix myself.