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Discussion topic: I can't activate my Sim

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This message was authored by: Elodie2

I can't activate my Sim

I ordered a sim online and I'm having trouble activating it.  When I go into my Sky account it doesn't give me the option to do anything relating to my sim - it says just getting your plan ready please check back later.  What does this mean and what do I do?  I feel like I'm wasting money on a plan that I can't use!

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This message was authored by: caesarome

Re: I can't activate my Sim

Posted by a Superuser, not a Sky employee. Find out more

You will need to phone Sky to get them to activate it for you.

 

150 is the free number to use from a Sky Mobile or Sky Talk phone otherwise under "Need more help ?" link at the bottom of the page on this link is the number to call Sky on:


https://www.sky.com/help/home


Say No when asked if you want a text or to go online then stay on the line.

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